Calls in. Jobs out.

$199/mo for Starter, $349/mo for Pro, from $599/mo for Growth — plus one flat fee for each job we book you: $10, $8 or $6 by tier. There is no per-minute charge and no per-call charge on any plan.

One add-on is available: payments and deposits, at $49/mo on any plan, and we take no percentage of what you collect. WhatsApp and web chat is coming soon. Nothing live today is metered beyond the subscription and per-booked-job fee.

It is a flat fee charged once per job we book into your calendar — $10 on Starter, $8 on Pro, $6 on Growth. Urgency does not change it: an emergency costs the same as a routine repair. It is charged on booked work, not on calls answered.

Calls that don't result in a booking cost nothing. Fees appear as individual lines on a weekly statement in your dashboard, each one traceable to the call that produced it.

A call is billable when Receva books a real appointment, in your service area, for a service on your catalog, with a contactable homeowner, into a slot that exists on your calendar. All five conditions have to hold.

Not billable: out-of-area callers, spam and robocalls, wrong numbers, existing-customer service queries, callers asking for someone in the office, calls that never produced an appointment, appointments that never made it onto your calendar, bookings that were cancelled, and duplicates of a job already billed. The full definition, with every exclusion, is published on its own page.

Raise it from the statement in your dashboard and we hold the line while we review it. Every billed job links to its call recording, transcript and qualification result, so a dispute is a matter of checking the record rather than arguing about it. Disputes are raised within the stated window on each statement.

If we got it wrong, the line is removed. We would rather lose the fee than have you distrust the statement.

No. If the same homeowner calls back about the same job, it is one booked job, not two. Repeat contact about an existing booking is never billable, and a rescheduled appointment is not a new job.

A genuinely new job from the same homeowner later on is a new job. There is no time window to track — a job is billed once, ever, and the full rule is published in the booked-job definition.

Yes — no per-minute charges and no per-call charges, on calls in and calls out, on any plan. Full terms

Yes, from Billing in your dashboard, at any time. Upgrades take effect immediately and are prorated. Downgrades take effect at the end of the current period, so you keep what you are paying for until it ends.

On downgrade, entitlements above your new tier stop — the AI Sales Assistant and CRM sync below Pro, multiple locations below Growth. Your data, calls and history remain.

30 days or 60 call minutes, whichever runs out first. Lead fees are waived for the whole trial, so anything we book you during it is free. It is a full-product trial, not a limited demo.

When it ends, you pick a plan to keep going. Nothing is deleted if you don't — your calls, leads and settings are there when you come back.

Payments and deposits is $49/mo, on any plan. It lets Receva take a card deposit during the call, paid straight into your own Stripe account — we take no percentage of it, though Stripe's own processing fees still apply. You decide whether a deposit is required and set the flat amount.

WhatsApp and web chat is coming soon and is not part of the Service today.

We'll publish WhatsApp and web chat pricing here once it launches.

No — subscriptions are billed in advance and are not refundable. What you get instead is that cancelling never cuts you off early: you keep full access until the end of the period you have already paid for.

Per-booked-job fees are built so a refund is never needed. Every line is held for review before the statement is charged, so a line you successfully dispute is removed rather than refunded — you are not charged for it in the first place. One statement is still open when you cancel; it closes, gets its review window, and charges for leads booked before you left.

Your calls keep being answered. Cards expire and banks decline; that is not a reason to switch off the phone line your business runs on. Stripe retries the charge automatically over the following days and we email you to update your card, which you do yourself in the billing portal.

Only an unpaid balance that survives the whole retry period puts the account at risk of suspension, and we tell you before that happens. A failed card on its own never does.

RECEVA AI — not the legal entity name, so you are not left googling a company you have never heard of. Receva AI is a product of VarienTech LLC, and your contract is with us; Stripe is the payment processor, not the seller.

If a charge ever looks wrong, email us before raising it with your bank. We can trace any line back to the call that produced it in minutes, where a bank dispute takes weeks and can freeze the account while it runs.

Setup is five steps in the product — business profile, branch, technician, service area, phone number — and most owners get through it in one sitting. Once the number is provisioned, the agent answers immediately.

You can start with one technician and one service area and add the rest later. Nothing has to be complete before the phone starts being answered.

Either. Receva provisions a number you can forward to, or you can point your existing business number at it. Most businesses forward after hours first, then move to full-time once they have read a week of transcripts.

Forwarding rules are yours to set — all calls, after hours only, or overflow when nobody picks up.

Five things: your business details, at least one branch, at least one technician with working hours, a service area, and a phone number. If you want calendar or CRM sync, connecting it is a one-click authorisation.

Your service catalog comes pre-loaded from your trade, so you are editing a list rather than writing one.

That is exactly what Starter is for. One technician, one service area, unlimited calls — the agent books against that technician's real working hours and calendar, so it never books you into a job you are already on.

Nothing about the product assumes a dispatch office. Plenty of accounts are one person and a van.

Receva answers, then runs the H.O.M.E. gates: H — is the home in your service area; O — are we speaking to the owner or someone who can decide; M — what is the actual maintenance or service need; E — is this an emergency. Then it books, transfers, or captures the lead.

Every gate result is recorded with its reasoning and a timestamp, so you can read back exactly how a call was judged.

They are captured as a lead but never booked. Service area is the one hard gate — Receva checks the address against your postal codes and drawn polygons before it offers any slot, so it cannot promise a visit you can't make.

You are not billed for an out-of-area lead. The detail is still saved, so if you expand later you know who called.

Yes, on every plan, warm or blind. Warm transfer briefs whoever picks up on what the caller needs so nothing gets repeated. If a caller asks for a person, they get a person.

You set who calls transfer to and when. Outside those hours the call is qualified and booked or escalated instead.

Urgency is captured on every call, and calls flagged as emergencies bypass your working-hours mask and escalate to whoever is on call. To be clear about what this is not: Receva is not emergency dispatch and it will not promise an arrival time it cannot keep.

It gives immediate practical guidance where that is safe — for example, where the water shut-off is — then hands the call to a human.

Calls are answered, qualified, and either booked into the next real slot or escalated if they are emergencies. The caller gets a decision that night rather than a voicemail beep.

Emergencies are the exception that bypasses your hours. Everything else books inside them.

No. Availability comes from the connected calendar or field service management system, filtered by each technician's working hours, and it is re-checked at the moment of booking. A booking is a booking, not a request that someone confirms later.

If a slot disappears between the offer and the confirmation, the agent offers the next one rather than writing the conflict.

Yes — missed-call recovery is included on every plan. If a call comes in that isn't answered, Receva calls back automatically, qualifies the caller and books them if it can.

Outbound is not metered. It is part of the product, not an add-on with its own per-minute rate.

Listen to the sample calls on this page and judge for yourself — that is a more honest answer than any adjective we could use. It does not claim to be human, and if a caller asks whether they are speaking to a person, it tells them the truth.

Callers are told the call is recorded, as required.

Take over. Every call has a recording, a transcript, the qualification result and the reason behind each decision, so you can see what happened and fix it. Exceptions surface as items to handle rather than failing silently.

We do not claim it is never wrong. We claim you can always see what it did, and change it.

On calls where a repair meets defined criteria — system age, repair history, repair cost against replacement — it makes the case for replacement instead of booking another repair, and records what it said and why. It is the conversation your best salesperson would have had, on the calls you weren't there for.

The homeowner's response is recorded too: accepted, declined, ready to move, interested in financing. Your dashboard shows the pipeline it created.

No. It only raises replacement when your criteria are met, it makes the case once, and it records the reasoning so you can audit any conversation. If the homeowner says no, the repair is booked as normal.

The honesty of the criteria is the point. An assistant that pitched everyone would cost you the trust you have spent years building.

Yes. It is a single switch in Settings and it is off by default — you turn it on when you decide you want it, and off again whenever you like.

Turning it off does not affect qualification, booking or follow-up.

Pro and Growth, included in the subscription. It is not an add-on and there is no separate charge for it.

Starter accounts that want it upgrade to Pro; the change takes effect immediately.

Google Calendar and Microsoft Outlook, on every plan. Receva reads availability from them and writes confirmed bookings back, so whatever your team already looks at stays correct.

Connecting is a one-click authorisation from Settings, and it can be revoked the same way.

Jobber and Housecall Pro, on Pro and above. Those are the two that exist today. We do not integrate with ServiceTitan or HubSpot, and we would rather tell you that here than have you discover it after signing up.

Bookings, customers and job details sync both ways so your system of record stays the system of record.

Receva works standalone. Leads, calls, appointments and follow-ups all live in your dashboard with an internal calendar behind the booking, so you can run the whole front office from it without connecting anything.

If you add a CRM later, connecting it does not require redoing your setup.

You get an alert, and bookings keep working on the internal calendar in the meantime, so calls are never turned away because a token expired. Integration health is monitored continuously and reconnecting is one click.

Anything booked while an integration was down syncs when it comes back.

Each branch has its own service area — postal codes or drawn polygons — its own technicians and its own calendar. Receva matches the caller's address to the right branch, resolves overlaps by your rules, and books into that branch's availability. This is a Growth capability.

Where areas overlap, you decide the precedence: nearest branch, named priority, or capacity.

Yes. Calls, bookings, answer rates, recovered calls and estimated revenue are all reported per branch as well as across the portfolio, so you can see which location is converting and which needs attention.

Branch-level analytics are on Growth.

Yes, and callers are told at the start of the call. Recordings and transcripts are visible only to users in your account, and you can download or delete them.

Recording behaviour and retention are configurable to meet the disclosure rules where you operate.

It is yours. You can export it or delete it at any time, retention is configurable, and we do not sell it or use it to market to your customers. Our data handling meets GDPR-grade requirements, including deletion on request.

Full detail is on the privacy and security pages, written to be read rather than to be survived.

Yes. Export your calls, leads, appointments and statements before or after you cancel, and request deletion whenever you want. Cancelling does not wipe your history on the way out.

If you come back, your setup is still there.