What counts as a booked job

1. The five conditions

A call is billable when, and only when, all five of the following hold on the same call:

1. A real appointment is booked — not a callback promise, not a message taken. A slot is written to the calendar or connected field service system.
2. In your service area — the caller's address passes your postal-code and drawn-polygon coverage, including branch overlap rules if you run more than one location.
3. For a service on your catalog — the job matches something your business actually does, from the catalog loaded for your trade.
4. With a contactable homeowner — someone who can be reached to confirm and, where relevant, authorise the work.
5. Into a slot that exists on your calendar — checked and re-checked at the moment of booking, against your technicians' real working hours.

If any one of these doesn't hold, nothing is billed. Calls that don't result in a booking cost nothing, regardless of how long they ran or what they were about.

2. What's never billable

• Out-of-area callers — captured as a lead for your records, never booked, never billed. Service area is a hard gate; Receva won't promise a visit it can't make.
• Spam and robocalls — filtered out, not booked.
• Wrong numbers.
• Existing-customer service queries — a current customer calling about work already on the books, not a new job.
• Callers asking for someone in your office — routed or taken as a message, not booked as a lead.
• Appointments that never made it onto your calendar — if the booking didn't write through, it isn't billed, even if the call sounded like a booking.
• Duplicates of a lead already billed — see Section 5.

3. How H.O.M.E. qualification feeds the definition

Every call runs through the same four-gate H.O.M.E. funnel described on the homepage, and the gate results are exactly what the five conditions above check:

• H — Home in your service area. A hard gate. Fails here, and the call can't become a billable job no matter how the rest of the call goes.
• O — Owner or decision-making authority. Flagged, not disqualifying — but feeds condition 4, whether the homeowner is contactable and able to authorise the work.
• M — Maintenance or service need identified. Matched against your catalog — this is condition 3.
• E — Emergency and urgency captured. Doesn't change whether a lead is billable, but changes which fee applies — see Section 4.

Every gate result is recorded with its reasoning and a timestamp against the call, which is what makes a billing dispute a matter of checking the record rather than arguing about it.

4. Emergencies

An emergency costs exactly the same as a routine repair. The E gate still matters to how the call is handled — emergencies bypass your working-hours mask and escalate to whoever is on call — but it does not change the fee. One rate covers every booked job on your plan, so your busiest, most urgent week is never also your most expensive one per job.

Receva is not emergency dispatch, and flagging a call as an emergency doesn't mean a technician's arrival time is promised. It means the call is escalated immediately rather than queued.

5. Duplicate callers

If the same homeowner calls back about the same job, it's one booked job, not two:

• Repeat contact about an existing booking is never billable a second time.
• A rescheduled appointment is not a new job.
• A genuinely new job from the same homeowner later on is a new job.

There is no time limit on this and no window to keep track of: a job is billed once, ever. Repeat contact about a job we already booked you never produces a second charge, however long afterwards it happens. What makes something a new charge is that it is a new job — not that enough time has passed.

6. What a booked job costs

One rate per plan, falling at every tier. Current rates, matching the pricing section on the homepage:

• Starter — $10 per booked job.
• Pro — $8 per booked job.
• Growth — $6 per booked job.

It's a flat fee charged once per job booked into your calendar — never a percentage of the job value, never higher because the call was urgent, and never charged on a call that didn't result in a booking.

7. Statements and traceability

Per-booked-job fees are billed in arrears on a weekly statement rather than charged the moment a job is booked. Every billed line on that statement links back to the call it came from — the recording, the transcript, and the qualification result — so you can check exactly which conditions in Section 1 were met and why.

Statement lines don't carry your customer's personal details — each one is described by the job, urgency and date, traceable back to the underlying call from your dashboard rather than exposed on the billing record itself.

8. Disputing a line

Every weekly statement carries a review window from its close before the batched charge for that statement is made. The window that applies is shown on the statement itself. Raise a line from the statement in your dashboard within that window, and we hold it — excluded from the charge — while we review it.

• If we got it wrong, the line is removed. We'd rather lose the fee than have you distrust the statement.
• If a dispute isn't resolved by the time the statement would otherwise close, it's carried forward rather than left blocking the rest of your account — it's picked up fresh on review, not silently dropped or silently charged.

9. Questions

If a line on your statement doesn't look right and this page didn't answer why, raise it from your dashboard first — that's the fastest route, since it's tied directly to the call record. For anything else, contact@recevaai.com.